How Much Do Collection Agencies Charge

Unpaid invoices can pile up quietly. One month it’s a single late payment; the next month you’re staring at a spreadsheet full of aging receivables, wondering how many hours your team should spend trying to chase them. At a certain point, most businesses ask the same question:

Is it time to bring in a collection agency — and how much will it cost?

For entrepreneurs and leaders of large organizations, this isn’t just a budgeting question. It’s a strategic one. The cost of collection affects margins, cash flow timing, and even customer relationships. But the pricing landscape isn’t always obvious, and online searches often produce vague or contradictory answers.

This article breaks it all down in a clear, practical way — using real-world examples and insights — and shows how Retrievables helps companies connect with commercial collection professionals who fit their exact needs.

Why Companies Consider Using a Collection Agency in the First Place

Most businesses try to recover late payments internally before looking for outside help. But eventually, the math changes. Here are the moments when companies typically turn to a professional:

• When the invoice has been unpaid for several months
• When communication with the customer has stalled
• When internal teams are spending too much time trying to collect
• When the amount owed is large enough to disrupt cash flow
• When the debtor is another business with multiple decision-makers

At this stage, the question becomes less “Should we collect?” and more “Who can collect effectively without burning bridges?”

That’s where understanding costs becomes important.

So, How Much Do Collection Agencies Charge?

The short answer: there is no single price tag.

The long answer: pricing depends on the risk the agency takes on, the time they expect to spend, and the tools or expertise needed to recover the money.

Most agencies use one of three basic approaches: contingency pricing, flat fees, or hybrid models.

Let’s look at each one through a business-friendly lens.

1. Contingency Pricing: Pay Only If They Recover the Money

This is the approach most businesses prefer because the agency carries the financial risk. The agency earns a percentage of whatever amount they successfully collect. If they recover nothing, you pay nothing.

Typical contingency ranges

These percentages usually fall in these brackets:

• 10–25% for newer accounts (the “low-hanging fruit”)
• 25–40% for older or disputed accounts
• 40–50% if the claim needs an attorney to step in

Why the range is so wide

Imagine two invoices:

• Invoice A: 45 days overdue, customer still responding
• Invoice B: 14 months overdue, customer has closed their office, and no one knows who to contact

The effort difference is enormous. This is why the older the debt, the higher the fee.

A simple analogy

Think of contingency pricing like hiring a recruiter.

• If the role is easy to fill, the recruiter charges less.
• If the role is difficult or requires niche experience, the price goes up.

Debt collection works the same way.

2. Flat Fees: A Low-Cost Option for Newer Debts

Some agencies offer a fixed price per account — usually for early-stage debts. The cost is often comparable to a business software subscription rather than a service engagement.

Typical flat fees fall around:

• $15–$30 per account

This model is usually limited to softer collection actions such as reminder letters or automated outreach. It is not typically used for:

• High-dollar invoices
• Disputed accounts
• Long-overdue debts
• Cases that may require legal escalation

Flat fees make sense when you need a nudge, not a full collection effort.

3. Hybrid Models: Designed for Businesses With High Volume

Some companies — especially enterprise operations or those with many repeat placements — choose a mix of fixed fees and reduced contingency percentages.

A hybrid arrangement might look like:

• A small onboarding or technology fee
• Lower contingency rates due to high account volume
• Tiered pricing based on recovery performance

These arrangements allow large organizations to forecast costs more predictably while giving agencies incentive to deliver strong results.

What Determines the Final Cost? Key Variables Every Business Should Know

Even within the three models above, several factors influence the final amount a business pays.

1. The Age of the Invoice

This is the single strongest driver of cost. Older debts require more:

• Investigation
• Communication attempts
• Skip tracing
• Documentation review

A 30-day overdue balance is nowhere near as expensive to pursue as a 400-day overdue one.

2. The Size of the Debt

Larger balances sometimes allow agencies to offer lower percentages because the total dollar recovery makes up for the reduced rate. Smaller balances often require more standardized pricing.

3. The Industry

Some industries naturally experience:

• Longer payment cycles
• Frequent billing disputes
• More complex purchase or delivery documentation

Construction, wholesale distribution, logistics, and medical equipment supply tend to fall into this category.

4. Whether Legal Action Is Required

If the case needs an attorney, the cost structure changes. While many collection attorneys also work on contingency, legal filings and court costs are usually separate and must be approved by the business before proceeding.

5. Documentation Quality

Clear records generally reduce cost. Missing contracts, unclear scope of work, or incomplete invoices increase the effort required.

Realistic Pricing Expectations for B2B Collections

Because Retrievables focuses on commercial collections, here’s what businesses typically encounter:

• Early-stage B2B accounts (under 90 days overdue)
  10–25% range
• Mid-stage accounts (90–365 days overdue)
  25–40% range
• Long-overdue or non-responsive accounts
  35–45% range
• Attorney-led collections
  40–50%, plus filing fees when applicable

These numbers vary, but they offer a reliable benchmark for planning.

Costs Businesses Sometimes Overlook

Some agencies keep their base fees low but add small charges elsewhere. These can include:

• Account initiation fees
• Skip-tracing charges
• Payment portal fees
• Reporting fees
• Extra charges for international accounts

Transparent agencies disclose all costs upfront. If an agency won’t provide a written breakdown, that’s a warning sign.

How to Choose a Collection Partner You Can Trust

Selecting the right collection firm is as important as the pricing itself. Here are the qualities that matter most:

1. Specialization in Your Type of Debt

Commercial debt recovery is very different from consumer collections. B2B recovery requires familiarity with:

• Purchase orders
• Business credit terms
• Multi-person approval chains
• Contract compliance

2. Professional Communication

You want an agency that treats your customers with respect. A heavy-handed approach may recover funds, but it could also harm future business opportunities.

3. Transparency and Tracking

Modern businesses expect:

• Online dashboards
• Status updates
• Document uploads
• Clear communication logs

If an agency can’t show you what they’re doing, that’s a red flag.

4. Compliance and Ethical Standards

Reputation matters. Make sure your partner complies with federal, state, and industry regulations.

How Retrievables Helps Businesses Manage Costs and Improve Recovery Outcomes

Retrievables is designed specifically for commercial debt recovery. Instead of searching endlessly for the right agency or attorney, businesses can use the platform to get matched with professionals who fit their exact requirements.

Here’s what makes Retrievables unique:

Smart Matching Technology

The platform evaluates the details of your case — age of debt, industry, location, and claim size — and recommends collection agencies or attorneys best suited for your situation.

Focus on Commercial Debt Only

Because Retrievables doesn’t mix consumer and commercial work, businesses avoid the mismatch that often happens with general-purpose collection services.

Transparent Fee Expectations

You know what to expect before moving forward. No confusing pricing structures. No hidden fees. No guesswork.

Designed for Busy Businesses

Entrepreneurs and enterprise teams get:

• Faster onboarding
• Better alignment with the right recovery partner
• Confidence that they’re working with vetted professionals

Retrievables simplifies the entire process so companies can recover more while spending less time chasing overdue invoices.

Conclusion

Understanding how much do collection agencies charge is crucial for any business trying to improve cash flow without overspending on recovery efforts. Costs vary widely based on debt age, complexity, industry, and whether legal action is needed — but with the right partner, recovery becomes both predictable and efficient.

Retrievables brings clarity and structure to the process by connecting businesses with experienced commercial collection agencies and attorneys who match their specific needs. For companies tired of unpaid invoices derailing their plans, it’s a smarter and more strategic way forward.