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Empathy Over Aggression: The Rise of Ethical Collections and Consumer‑Centric Engagement
There was a time when strength in collections meant volume, pressure, and persistence. The louder the demand, the stronger the stance. That mindset shaped decades of recovery practices across...
February 12th 2026 Author: Jeremy Crane
The Human Touch vs. Automation: Finding the Right Balance in Debt Recovery Teams
In today’s fast-moving business environment, entrepreneurs and leaders of large enterprises are under constant pressure to improve efficiency, reduce costs, and protect cash flow. Few areas test this balancing...
February 5th 2026 Author: Jeremy Crane
Hyper-Personalization in B2B Collections: Tailoring Payment Plans With AI and Big Data
Late payments are not new in B2B commerce, but the way businesses respond to them is changing rapidly. As transactions grow larger, supply chains become more global, and customer...
January 31st 2026 Author: Jeremy Crane
Beyond Phone Calls: Building Omnichannel Debt Recovery Strategies for 2026
For many years, business debt recovery followed a familiar pattern: overdue invoice, reminder email, phone call, escalation. While this linear approach once worked, it no longer reflects how businesses...
January 23rd 2026 Author: Jeremy Crane
Which Debt Collection Marketplaces Offer No Upfront Fees
For entrepreneurs, finance leaders, and managers of large enterprises, unpaid invoices are more than a nuisance — they directly affect cash flow, forecasting, and growth. While internal accounts receivable...
January 16th 2026 Author: Jeremy Crane
